Managing Difficult Behaviours - 1 Day

Applicable For: All managers

Overview

One of the most challenging issues faced by managers is how to deal with problem people and their difficult behaviours. In this course we will look at some of the most common problem behaviours faced by managers and will provide delegates with a range of strategies to deal effectively with them.

On this course delegates will learn to identify the source of problem behaviours and to generate possible solutions. They will also learn a number of communication techniques to help build your confidence in dealing with people who challenge your authority.

In addition to gaining strategies for dealing with issues such as absenteeism, non cooperation obstructive behaviour and aggressiveness, you will also learn how to help underperforming staff recover their confidence and competence in a role and to help people adapt to the demands of change within the organisation.

Key Learning

• What is problem behaviour
• Why traditional management techniques fail in dealing with problem behaviours
• Defining personality, attitude, behaviour
• Some key principles behind the behavioural approach to managing problem behaviours
• Understanding your conflict management styles

<go back