Problem Solving and Decision Making - 1 Day
Applicable For: All managers
Overview
To some extent all managers are judged by the problems they faced and the decisions that they took, or rather how they handled the problems and whether the decision taken turned out to be the “right” one. This course aims to provide delegates with a range of tools to increase their effectiveness in both areas.
Delegates will learn a number of techniques, both logical and creative, for overcoming problems and will have an opportunity to develop their use of these techniques through a number of business simulations. They will gain an understanding of their natural problem solving style and how to develop flexibility of approach.
Similarly, they will have an opportunity to gain a greater understanding of how they make decisions and will learn a range of techniques for clarifying and simplifying complex decisions, so that the consequences may be more easily understood and the decision taken without undue procrastination.
Above all, the delegates will gain the confidence to face the problems and challenges their marketplace, their staff or their competition creates.
Key Learning
- An introduction to problem solving
- Principles of problem solving
- The characteristics of an effective problem solver
- The problem solving process
- Techniques for defining the problem
- Identifying the problem
- Identifying the desired outcome
- Generating the solutions
- Deciding the right options
- Implementing your solution
- Analysing your toughest decisions
- Understanding your decision making style
- Using consequence mapping
- Understanding and managing risk
- When to decide and when to wait
- Living with your decisions
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