Managing Conflict - 2 Days
Applicable For:
All Managers
Overview
Conflict can arise in any work environment. The mix of different personality types, opinions, the demands of the job and the all the possibilities for mis-communication that exist in a busy workplace combine to create conditions where occasional conflict is almost a certainty.
Of course conflict can be a good thing, particularly views are aired, creative tens resolved and misunderstandings can be clarified. However we must be very aware that all conflict has the potential to create a toxic atmosphere not only for those directly involved but also for the wider team.
Unresolved conflict can lead to distraction, falls in motivation and performance and ultimately in irreversible damage to the team. (Not to mention the many employment law issues from complaints arising from conflict).
In this workshop we will examine the best strategies for managing conflict both on a personal level and within the team. The course will provide delegates with the tools and strategies to understand the root causes of conflict and to deal constructively with issues that create conflict. Delegates will leave with the confidence to manage conflict situations in an appropriate and effective manner.
The workshop is highly practical; delegates are encouraged to work through their own live cases as well as to practice their skills on our specially prepared exercises.
Key Learning
- Assessing the impact of conflict on the team and on productivity
- Tools for understanding the root cause of conflicts
- Why conflicts can escalate so quickly
- Why even small differences can leave individuals feeling “besides themselves”
- Strategies for recognising and managing the triggers that initiate or escalate a conflict.
- How to diffuse escalating conflicts amongst others
- How to recognise when a conflict is manufactured to hide other bigger issues
- Strategies for mediating conflict
- How to repair working relationships damaged by a conflict
- How to build a team culture that thrives on positive disagreement
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