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Influencing Skills

Influencing Skills - 2 Days

Applicable For: All staff

Overview

Our ability to influence people affects everything that we do and everything we achieve in business and in life.

The problem many of us face however is that communication is largely an unconscious process - we don’t think about it, we just do it. When colleagues fail to act in the way we want them to or fail to give us their support, we blame them for being unhelpful or we blame external factors such as budget restraints and market conditions.

This course has been designed to help managers become more aware of the communication processes that they habitually use and to find more sophisticated ways to gain the support you need to do your job effectively. The course draws upon all the latest and best thinking in communications psychology and provides delegates with clear and practical strategies for increasing their influence.

Previous delegates have reported that the course has helped them to get more done, to get people to listen to their ideas more attentively, to reduce misunderstandings, to win people over to their point of view and to make faster progress on projects.

Key Learning

  • The benefits of being more influential
  • What does it mean to have influence
  • Understanding styles of influence
  • How to analyse your network of influence
  • The psychology of rapport
  • How we see our selves and how others see us
  • How our preferred communications strategy affects how we influence people
  • Understanding how people make decisions
  • Managing difficult behaviours
  • Strategies for resolving conflict
  • Techniques for developing a persuasive argument
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